We’re looking for an exceptional Technical Account Manager to join our growing global team at Mitiga.
Why Mitiga?
Mitiga is the industry's only complete solution for cloud threat detection, investigation, and response — built by investigators, for investigators. Mitiga supercharges today’s SOC teams with the cloud capabilities that enterprises have been missing, delivering broad visibility across clouds and SaaS, automation that speeds investigations, and rich context that informs cloud threat detection, hunting, and response. Together, Mitiga's capabilities minimize breach impact and enhance enterprises' cyber resilience. As an Innovation Sandbox Finalist at RSA 2024 and a new SYN Ventures portfolio company (Series B, January 2025), Mitiga is an innovator and pioneer in Cloud Security.
What You'll Do
- Manage customer accounts for both current and new customers, with commercial accountability for renewals and upsells.
- Drive product adoption by providing in-depth technical guidance on Mitiga’s platform features, configuration options, and best practices to maximize customer utilization and value.
- Identify opportunities to enhance the use of Mitiga’s capabilities within customers’ environments and recommend steps to maximize security outcomes.
- Serve as the voice of the customer by collaborating with product management and engineering to address customer requirements, feature requests, and issues.
- Leverage customer feedback to provide insights about our product offerings and services to the appropriate internal departments.
Who You Are
- You have 4+ years of professional experience as a Technical Account Manager in the cybersecurity domain, managing diverse accounts.
- Possess a business-oriented, collaborative, cross-functional, and goal-driven mindset.
- Skilled at understanding the customer's perspective and collaborating with internal teams to achieve timely and positive outcomes.
- Strong understanding of cloud security principles and SaaS application security best practices.
- Demonstrate a strong understanding of security operations, threat hunting, or related areas.
- Foundational experience with SQL, including the ability to understand and write queries.
- Thrive in a fast-paced environment, maintaining positive, results-oriented customer relationships in a team-focused, customer-centric culture.
- Proficient in building and maintaining relationships with senior leaders and key partners, including setting expectations as needed.
- Experienced in identifying growth opportunities and successfully upselling additional features and services to existing customers.
- Skilled at clearly communicating product and service offerings and their value.
- Capable of working independently while collaborating effectively with cross-functional teams to deliver outstanding service to customers.
- Excellent written and verbal communication skills.
It Would Be Nice If You Also Had
- Foundational knowledge of cloud incident response and forensics across AWS, Azure, GCP.
- Knowledgeable and experienced with SecOps technologies.
- Background in Red Team operations, penetration testing, or cyber operations.
Some More Details and Perks
For this position, the estimated base salary is between $140-170K with this being just one aspect of the overall compensation package. This will include equity grants, and generous benefits.
Our benefits package includes remote work flexibility, comprehensive health insurance (medical, dental, and vision), a 401(k) plan, unlimited PTO, reimbursement for cell phone expenses, state-of-the-art equipment and more.
For more information visit us at www.mitiga.io
Mitiga is an equal opportunity employer, committed to diversity and inclusiveness and aim to attract, retain, and engage a diverse workforce. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity, sexual orientation, religion, disability, age or any other characteristic protected by law.
