We are looking for an exceptional Technical Account Manager to join our team!
Why Mitiga
Mitiga is the industry's only complete solution for cloud threat detection, investigation, and response—built by investigators, for investigators. Mitiga supercharges today’s SOC teams with the cloud capabilities that enterprises have been missing, delivering broad visibility across clouds and SaaS, automation that speeds investigations, and rich context that informs cloud threat detection, hunting, and response. Together, Mitiga's capabilities minimize breach impact and enhance enterprises' cyber resilience.
What You'll Do
- Own the Entire Customer Journey: Serve as the primary point of contact for customers from onboarding through renewal, ensuring a smooth, high-value experience.
- Lead Onboarding and Technical Enablement: Coordinate with the D&I team and oversee technical implementation, integration, and readiness of Mitiga’s CDR platform.
- Drive Adoption & Value Realization: Guide customers on how to best utilize Mitiga’s capabilities, from configuration to operational use, ensuring strong engagement and ROI.
- Build and Execute Success Plans: Define goals, KPIs, and tailored engagement strategies to align Mitiga’s platform with customer needs.
- Lead QBRs and Strategic Engagements: Present outcomes, usage trends, and product value while aligning on future goals and opportunities.
- Own Renewals: Maintain commercial accountability for customer retention, including forecasting, risk mitigation, and leading renewal conversations.
- Identify Expansion Opportunities: Spot upsell signals, collaborate with Sales, and support co-selling motions when needed.
- Be the Voice of the Customer: Collect and share structured feedback with product and engineering teams to inform roadmap priorities.
- Own Documentation Feedback Loop: Leverage and contribute to onboarding and adoption documentation based on field experience.
Who You Are
- Customer-Facing and Technically Fluent: 5+ years in Customer Success, Account Management, or hybrid technical roles within cybersecurity or SaaS companies.
- Strategic and Operational: Able to think big-picture while managing the details of onboarding, enablement, and relationship success.
- Technically Conversant: Comfortable overseeing deployments, integrations, and product configurations (hands-on not required).
- Commercially Responsible: Experienced in managing renewals and identifying expansion opportunities.
- Insight-Driven: Skilled in analyzing customer health, usage patterns, and identifying risk proactively.
- Collaborative Leader: Works well across teams including Product, Sales, Investigations, and Engineering.
Some More Details and Perks
The estimated On-Target Earnings (OTE) for this role ranges between $180,000 - $220,000 USD, with equity grants and comprehensive benefits.
Our benefits package includes remote work flexibility, comprehensive health insurance (medical, dental, and vision), a 401(k) plan with matching contributions, unlimited PTO, reimbursement for cell phone expenses, state-of-the-art equipment and more.
For more information, visit us at www.mitiga.io.
Mitiga is an equal opportunity employer, committed to diversity and inclusiveness and aim to attract, retain, and engage a diverse workforce. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity, sexual orientation, religion, disability, age or any other characteristic protected by law.
